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Website - Problems downloading update files

Following the development of the website, placing of update files in to our secure folder and restricting access to our members, it is obvious this has caused some problems to those sensibly running firewall software on their PCs.

The firewall program can interfere with the security that enables these files to be downloaded and throws up the errors.

To avoid your software stopping you accessing your update files, you will take the following action that you need take depending on the software running on
your machine.

Norton Personal

To Create a Rule, open Norton Internet Security or Norton Personal Firewall and choose one
of the following:

Norton Internet Security/Norton Personal Firewall 2003

  1. Click Options > Internet Security or
  2. Personal Firewall (This step is not always needed) and click the Web Content tab

Norton Internet Security/Norton Personal Firewall 2004

  1. Double-click Privacy Control
  2. Click Advanced
  3. Click Add Site (A new site/domain box appears)
  4. Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be The site name appears in the left frame of the Options window
  5. Click the name of the new site
  6. Click the Global Settings tab
  7. In the "Information about visited sites" section, clear "Use default settings"
  8. Click Permit
  9. Click OK to close the Options window


Go to Privacy > Surf > Information Hiding, and uncheck the "Last Web site visited" box,  immediately after visiting

 Sygate Firewall

The free version of this firewall does not block sending referrers.

 Sygate Pro

Click Tools > Options > Security
Ensure that 'enable stealth mode browsing' is unchecked.

 Zone Alarm Pro

  1. Under Privacy Button on Left, Click on Site List Tab.
  2. Right click on "Private Header" column where URL is located. Or click "Add" to add the URL.
  3. From the menu, choose Options
  4. On the first tab named "Cookies", remove checkmark on "third party cookies - remove private header information"
  5. Click OKAY


  1. Right-click the red M icon.
  2. Click Privacy Service.
  3. Click Options.
  4. The McAfee Privacy Service window appears. Click Cookies.
  5. Enter each website address from which you would like to allow cookies.
  6. Click Add.
  7. Once completed, close the window